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Order Status
Has my order shipped?
  Click the "Sign-In" link at the top right hand side of our site or the "My Account/Order Status" at the bottom center of our page to check your order status. Once you are in your Byourbed account, you will be able to choose "Review Orders/Track Packages." This section will give you up to the minute information on your order status.

You will receive an email that says your order has shipped, and it will include your tracking number if available. PLEASE NOTE: This email is separate from the initial email you will receive that confirms your order was placed.

Orders ship from Byourbed's warehouse within 1 business day of your order being placed. Please see each individual item's page on the site for more information on how quickly that item will ship out. In the rare case of an item not shipping within 1 business day, it is a custom-made item or is experiencing very high demand.
How do I change quantities or cancel an item in my order?
  Once an order is placed and you have an order number, the only way to change quantity or cancel an order is to email info@byourbed.com or call 888-859-0757 as soon as possible. Please note that if your order has already shipped or passed certain stages of our shipment processing, we will not be able to make a quantity adjustment or cancellation.
How do I track my order?
  Click the "My Account / Order Status" link at the bottom of our site or "Sign-In" at the top right hand side of our site to track your order. Once you are in your Byourbed account, you will be able to choose "Review Orders/Track Packages." This section will give you up to the minute updates on your order status. If you order has shipped, you will see a tracking number next to where it says "Shipped."

Usually the Mail Carrier (UPS, USPS, or FedEx) will be listed next to the tracking number. At times, the carrier will change from the carrier shown. If the tracking number does not work, try inserting it on another carrier's site. For example, if the carrier listed is FedEx, try the same tracking number on the USPS and UPS websites.

Please Note: Once your order ships, you will receive an email with your tracking number.
My order never arrived.
  Click the "My Account / Order Status" link at the bottom of our site or "Sign-In" at the top right hand side of our site to track your order status. Once in your account click on "Review Orders/Track Packages." Within your Byourbed account, be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "Delivered," please contact Byourbed at 888-859-0757 or info@byourbed.com for assistance.


An item is missing from my shipment.
  Click the "My Account / Order Status" link at the bottom of our site or "Sign-In" at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Byourbed at info@byourbed.com or 888-859-0757 for assistance.

Please Note: Please also check your paper packing slip included in your package. If an item is on backorder, it will be circled and say "Backorder" next to it.
When will my backorder arrive?
  Backordered items typically take 4-6 weeks to restock but may take more or less time depending upon the individual product. Once a backordered product is back in stock, we will immediately ship it to you. If at any point a backordered item is not able to be restocked, we will promptly refund the cost of the item that was on backorder.