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How do I return an item?

Free Shipping + Flat Rate Returns

Free Shipping:

When ordering from Byourbed your ship cost is FREE! All orders shipping within the 48 continental United States ship for FREE.
Orders arrive within 7 business days at no charge. Need your order faster? Upon checkout you can select a faster, upgraded shipping option.

Express Shipping:
If you need your order faster than our Free Shipping option provides, then at checkout you will be given the option to select an upgraded shipping option. When choosing your shipping speed, keep in mind that weekends do not count because our shipping carriers do not work on the weekends. Express orders placed prior to 2 pm Eastern Time will be sent out the same day. Orders placed after 2 pm are guaranteed to ship out the next business day.

Flat Rate Returns:
We know it can be hard to decide which bedding pattern goes best with your home decor or which bedding item provides you with optimal sleep comfort.
For this reason, Byourbed offers Flat Rate Return Shipping ($5.00 per item)
. **See Below: Exceptions for Washed Bedding**

Exchanges:
You can return your initial order as per our hassle free instructions and place a new order at your convenience. This means you'll get your perfect bedding as soon as possible.

How It Works:
Byourbed provides you with a FREE, emailed UPS ground Return Label. Click Here to generate your UPS label.
Once you receive your emailed Return Label, simply print it out, place it on your box (over the old shipping label), and take the package to your nearest UPS store or UPS facility.
Once Byourbed receives your package, we will process your return and you'll receive a refund or store credit less $5.00 per item (Flat Rate Return Shipping Cost).

Return Timeframe:
Returns under 30 days receive Refunds to your original form of payment.
Returns over 30 days and under 60 days receive Byourbed Store Credit.


The 30 day and 60 day time-frames span from the date you received your order to the date it arrives back to us.

For store credit, the store credit code will be emailed to you and it does not expire.
Any returns received past the 60 day point will either be denied with no notification needed, or Byourbed store credit for 50% of the product value will be issued.


No Fees:
Along with our Flat Rate Return Shipping, Byourbed does not charge a re-stocking fee on returns.
This means if you get the returned goods back to us there are no additional fees beyond our
$5.00 Flat Rate Return shipping per item.

Return Labels vs. Return to Sender:
Orders returned by the "return to sender" method will be deducted the return ship cost Byourbed incurs. "Return to sender" shipping is not recommended, as there is a higher likelihood of your package being delayed, damaged, or lost during shipment. It is important to return using Byourbed's FREE shipping label (Click Here to generate your UPS label). The Flat Rate $5.00 cost per item will cost significantly less than "Return to Sender" shipping cost deductions.

Your Byourbed FREE shipping label is pre-set to automatically return your order to our warehouse address listed below. Only orders placed on Byourbed.com can be processed. If you purchased a Byourbed item through another website and our shipping label is used you will not be refunded and your item will be donated.

Byourbed.com
575 Kennedy Rd.
Dock #10 Returns Dept.
Buffalo, NY 14227

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Bedding That Feels Good. Guaranteed.


Byourbed offers Hassle Free Returns. Orders can be returned within 60 days.
Exceptions:
1. Washed Bedding (Care Instructions are important to follow. Not following care instructions may lead to damage and harm to the product, making it non-Refundable)
2. Products that are returned in egregious, highly abused condition.

Returns are hassle free and are offered at a Flat Rate Shipping Cost of just $5.00 per item.
The Return Shipping Label is Free to download, the $5.00 per item is deducted from your refund.

To make a return simply:
Click Here to generate your UPS label
Follow the steps to print your FREE return label and how to ship your item(s) back.

If you have any questions regarding your return, Byourbed handles this exclusively through email (info@byourbed.com).
By corresponding through email, you, the customer, has proof and detailed information about your return that you can reference at any point in time